Cancellation and Reservation Policies
Reservations must be requested directly from our call center offices via e-mail to your sales executive.
Group reservations must be re-confirmed at least 2 months before your arrival in high season and 1 month before your arrival in low season, otherwise, 100% no show charges will be made (Jan 1 to 7, Holy Week (March 28 - April 3, 2021), July 1 to August 20, Harvest, Dec. 15 to 31, bridges and holidays).
A single or double room will be given as courtesy in lodging and meals (According to group services) for every 15 rooms. Confirmed and paid, groups from 7 to 14 rooms, special rate will be granted for guide, Hotel Misión and/or Mirador $1,650.00 with 3 meals and VAT included, Hotel Posada del Hidalgo and/or Santa Anita $750.00 includes VAT, does not include meals.
List of participants and report of services must be sent at least 15 days before the arrival of the group.
Deposits and Total Payments:
To guarantee your reservation you have 48 hours for the advance payment of 30% of the total (individuals or groups).
Total payment of groups must be made 30 days before giving the service.
The total payment of services previously confirmed to individuals 20 days before the arrival of the passengers.
In the event of a considerable devaluation, our rates will be subject to change.
After making the reservation and payment, it will not be refundable in case of cancellation, change of date, with a 20% penalty charge.
The services that the client takes or stops taking by their own will, such as transfers, attractions, tours or any personal expense, will not be reimbursable.
Train ticket is non-refundable, changes charges apply.
Cancellations 48 hours. before in regular season 100% charge.
Cancellations 20 days before the arrival of the client in high seasons will be charged 100% (July 1 to August 20, Harvest, Dec. 15 to 31, Jan 1 to 7, Easter, bridges and holidays).
Charges apply for changes of 20% of the total package
Responsibilities of Balderrama Hotel Collection:
It undertakes to monitor only the fulfillment of the services it offers, promotes and sells.
Declines all responsibility for delays, weather problems, strikes, earthquakes, etc.
It declares that it acts solely as an intermediary between the clients on the one hand and the persons or entities called to provide the services mentioned in this tariff, such as airlines, railways, carriers and hotels, among others, on the other hand.
LIC. ANA ELIA AYALA ENCINAS
BALDERRAMA HOTEL COLLECTION.